Refund policy

Return & Refund Policy

Contact support@felryon.com within 30 days after recorded delivery to request a return. Include the order number, selected variant, reason and photographs when the item is damaged, incorrect or incomplete.

Eligibility

Items must be unused, in original condition and returned with supplied accessories, labels and packaging. For hygiene-sensitive beauty, eye-area, nail, hair and personal-care items, opened, worn, applied or used products may be ineligible unless faulty, damaged or incorrect. Mandatory consumer rights remain unaffected.

Return authorization and address

Do not send a return without authorization and instructions from support. After approval, use the designated return address: Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China. Include the approved order reference and follow the return method provided by support. This return location is separate from the company registered address.

Return shipping

For an ordinary change-of-mind return, return postage and non-refundable original shipping may be the customer's responsibility where permitted. For a verified damaged, defective, incorrect or incomplete order, FELRYON will provide an appropriate remedy and return instructions.

Inspection and refunds

After an eligible return is received, inspected and approved, FELRYON processes the refund to the original payment method within 5 business days. Banks and payment providers may require additional posting time.

Cancellations

Contact support promptly. Cancellation cannot be guaranteed after processing or dispatch has begun.