FELRYON Return Policy — Wardrobe Reset

Last updated: September 9, 2026

Wardrobe Reset covers standard return requests and reports of an incorrect, damaged, faulty, or incomplete product. Contact FELRYON before mailing anything; an email starts review but does not itself approve a return or establish the correct destination.

Reset cue — request timing

Email support@felryon.com within 20 days after delivery. Include the order number, product and variant, reason for the request, requested outcome, and photographs where damage, missing pieces, or an incorrect product is involved. Late requests may be declined where permitted, without limiting mandatory rights.

Wardrobe check — ordinary condition

Unless applicable law requires otherwise, a change-of-mind return must be unused, unworn, unopened, complete, in original sealed packaging, with supplied parts and instructions, and suitable for resale. Hygiene seals, tags, protective films, and packaging should remain intact. Testing or installing an item can count as use.

Hygiene rail — product-specific limits

Opened or used false lashes, lash adhesive or remover, press-on nails, nail glue, body-art stencils, facial cleansing devices, gua sha tools, and other personal-use beauty accessories may be ineligible for change-of-mind return for hygiene or safety reasons. Wigs that have been worn, styled, cut, colored, washed, exposed to fragrance, or otherwise altered may also be ineligible. These rules do not remove rights relating to goods that are faulty, damaged, misdescribed, or incorrectly supplied.

Exception rack — non-returnable categories

Gift cards, personalized goods, products marked final sale, and items restricted from return by health, safety, or law are ordinarily not eligible for a change-of-mind return. Ask before opening or using a product if eligibility is uncertain. Promotional bundles may need to be returned complete for the associated adjustment to be calculated correctly.

Damage desk — wrong or incomplete orders

Report visible damage, missing contents, or a wrong item within 3 days after delivery when practical. Keep all labels and packaging during review. After checking the available evidence, we may offer a suitable replacement, refund, store credit, or another remedy consistent with the circumstances and applicable consumer law.

Backstage pass — authorized return travel

Do not send a parcel until return instructions are issued. Approved instructions identify the method and destination. For an eligible change-of-mind return, postage and non-refundable original delivery charges may be the customer’s responsibility where allowed. For a verified seller error or qualifying fault, we will explain the available remedy and any covered return route.

Final fitting — inspection and refund

Returned goods are inspected after receipt. When approved, the refund is normally issued to the original payment method within 7–13 business days after inspection. Banks and payment providers may need additional posting time. Any lawful refusal or deduction related to condition will be explained.

Scene change — cancellation and exchanges

Send cancellation requests promptly, but cancellation cannot be guaranteed after processing starts. Direct exchanges may not always be available; an approved return followed by a new order may be the practical route. Mandatory cancellation, refund, warranty, and consumer rights remain unaffected.