Track Order

Use the tracking link in the shipping or dispatch email when one is available. If you have a FELRYON customer account, the Orders area may also show order information.

When tracking becomes available

Orders are generally processed and dispatched within 3 business days after confirmation. A carrier tracking event appears only after the parcel has been handed over and scanned. Estimated delivery is 5–15 business days after dispatch.

Tracking has not updated

Check the carrier page again later and keep the order and shipping emails for reference. Some routes do not show a new scan at every stage.

Tracking says delivered

Check the delivery address, safe locations, reception or front desk, household members and any carrier notice. If the parcel is still not located, contact the carrier first and then email FELRYON.

Report a possible lost parcel

Email support@felryon.com with the order number, tracking number and delivery address. We will investigate with the carrier. Once the carrier confirms that a package is lost, we will dispatch a replacement at no additional charge within 3 business days.