Frequently Asked Questions
How do I choose the correct option?
Review the selected color, size, quantity, model or other option before adding an item to the cart. The selected variant and the product page are the primary references for what will be included.
Which currency does FELRYON use?
Product prices, shipping charges and checkout totals are displayed in USD.
How much is standard shipping?
Standard shipping is USD $6 when the merchandise subtotal after discounts and before tax and shipping is below USD $36. Standard shipping is free when that subtotal is USD $36 or more.
When will my order arrive?
Orders are generally processed and dispatched within 3 business days after confirmation. Estimated delivery is 5–15 business days after dispatch. These are estimates rather than guaranteed arrival dates.
Which payment cards are accepted?
FELRYON displays Visa, Mastercard, American Express, Discover, JCB and Diners Club in its payment information. Available payment methods and acceptance for your order are confirmed in secure checkout. Authorization remains subject to your card issuer and payment service.
Can I request a return?
Contact support@felryon.com within 30 days after delivery and wait for return instructions before sending an item. Eligibility and return-shipping arrangements are explained in the Return & Refund Policy.
When are approved refunds processed?
After an eligible return is received, inspected and approved, FELRYON processes the refund to the original payment method within 5 business days. Financial institutions may need additional posting time.
What happens if a package is confirmed lost?
We will investigate with the carrier. Once the carrier confirms that a package is lost, FELRYON will dispatch a replacement at no additional charge within 3 business days.
How can I contact FELRYON?
Email support@felryon.com. Customer Support is available 24 hours a day, 7 days a week.
Which countries can I ship to?
FELRYON offers delivery to enabled destinations across Asia, Europe, North America, South America, Africa and Oceania, including China, Hong Kong, Singapore, Japan, Taiwan and South Korea. Confirm the destination and available shipping method at checkout.
Can I change or cancel an order?
Contact support@felryon.com promptly with your order number. Changes and cancellation depend on processing status and may not be possible after dispatch. Wait for support confirmation before assuming a request has been completed.